Return and Refund Policy

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Return and Refund Policy

Thank you for shopping at Raw Shea Butter. If you are not entirely satisfied with your purchase, we're here to help.

Return and Refund Policy - Reasons for Returning

We strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we are here to help.

You may return items for the following reasons:

1. Damaged or Defective Products:

If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or issue a refund for the damaged or defective product.

2. Incorrect Items:

If you receive the wrong item in your order, please notify us within 7 days of receiving your package. We will arrange for the correct item to be sent to you or provide a refund for the incorrect item.

3. Unhappy with Purchase:

If you are not satisfied with your purchase for any reason, you may return the item within 30 days of receipt. The item must be unused and in its original packaging. Refunds will be issued for the purchase price of the item, excluding shipping costs.

4. Allergic Reactions:

If you experience an allergic reaction to our products, please discontinue use immediately and contact us. We will work with you to find a solution, which may include a refund for the product.

Return Process:

- To initiate a return, please contact us with your order details and the reason for the return.

- After receiving approval, package the item securely and ship it back to us.

- Once we receive the returned item, we will inspect it and process your refund or exchange accordingly.

Please note:

- Returns must be initiated within 30 days of receiving your order.

- Items must be unused and in their original packaging.

- Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact us at Rawsheabutter@yahoo.com

We value your satisfaction and strive to provide a positive shopping experience for all our customers. Thank you for choosing Raw Shea Butter.